Your Privacy
Our Responsibility

1. Introduction

hb99 is a trusted online gaming and sports betting platform. We place the highest priority on protecting the personal information of our users. This Privacy Policy ("Policy") explains how hb99 collects, uses, discloses, and keeps your personal information secure.

This Policy applies to the hb99 website and all related services. By using our platform, you are considered to have given your consent to the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

2. What Types of Information We Collect

hb99 may collect your information in various ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account on hb99, we collect the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Residential address
• National ID card or passport number (for KYC verification)

2.2 Financial Information

For processing transactions, we collect:

• bKash, Nagad, Rocket, or Upay account number (partial)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Usage and Activity Information

Information automatically collected while you use the platform:

• IP address and device type
• Browser version and operating system
• Login times, session duration, and activity logs
• Gaming history and betting patterns
• Preferred game categories and usage behavior

2.4 Communication Information

When you contact our customer support team — via live chat or email — a record of that conversation may be retained. This is used to ensure service quality and to assist with future support.

3. Purposes for Using Your Information

hb99 uses your information for the following legitimate purposes:

3.1 Account Management

• Account creation, verification, and maintenance
• Identity confirmation and age verification (to confirm 21+)
• Password recovery and sending security alerts

3.2 Service Delivery and Improvement

• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Managing the VIP program
• Personalizing the user experience

3.3 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Detecting unauthorized access to accounts
• Complying with applicable laws and regulations
• Implementing responsible gaming guidelines

3.4 Communication

• Sending important account updates and notifications
• Assisting with the resolution of technical issues
• Sending promotional information, subject to your consent

4. Sharing Information with Third Parties

hb99 does not sell or rent your personal information. However, in specific circumstances and for limited purposes, we may share information:

4.1 Service Provider Partners

Only the information necessary for them to carry out their responsibilities is shared with payment gateways, KYC verification agencies, cybersecurity services, and technology service providers. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in accordance with applicable laws of Bangladesh, pursuant to a court order, a lawful request from a government authority, or as required for a criminal investigation.

4.3 Business Changes

In the event of a change of ownership, merger, or acquisition of hb99, your information may be transferred. You will be notified before any such change takes place.

5. Cookies and Tracking Technologies

hb99 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functionality Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Used to analyze platform usage and support improvements.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.

6. Data Retention Period

hb99 retains your information only for as long as it is necessary:

• Information for active accounts is retained for the entire duration the account remains active.
• Financial transaction records are retained for a specified period in accordance with applicable law, even after an account is closed.
• KYC information is retained in accordance with regulatory requirements.
• Customer support communication records are deleted after a specified period.

Once the retention period has ended, information is securely deleted or anonymized in such a way that it is no longer possible to identify an individual.

7. Your Rights and Controls

You have the following rights regarding your personal information:

7.1 Access and Correction of Information

You can view the information stored in your account and correct any inaccuracies at any time. To do so, use your account settings or contact our support team.

7.2 Request for Deletion of Information

You may request the closure of your account and the deletion of your personal information. Please note that due to legal obligations, some information must be retained for a specified period.

7.3 Opting Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. Essential account-related notifications cannot be turned off.

7.4 Data Portability

You may request a copy of your transaction history and account information. Send this request to our support team.

8. Data Security Measures

hb99 has adopted industry-standard technical and organizational security measures to keep your information secure:

8.1 Technical Safeguards

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Database Encryption: Sensitive information is encrypted when stored.
• Two-Factor Authentication: An additional verification layer is available to protect your account.
• Firewall and Intrusion Detection: Suspicious activity is automatically identified.

8.2 Organizational Safeguards

• Only authorized staff have access to personal information.
• All staff receive regular training on data protection policies and procedures.
• Third-party security experts regularly audit our systems.

9. Protection of Minors' Information

hb99's services are for users aged 21 and above only. We never knowingly collect information from minors.

Age verification is mandatory during account registration. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If you believe that your child or an underage member of your family has registered on our platform, please contact our support team immediately.

10. Changes to the Privacy Policy

hb99 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• Consent to the updated policy will be confirmed at the time of login.

If you continue to use the platform after any changes, that will be considered as your consent to the new policy. The date of the latest update to this policy will be shown at the bottom of this page.

11. Contact & Complaint Resolution

For any questions, concerns, or complaints regarding your privacy, please contact our support team. hb99 provides support in both Bengali and English, 24 hours a day, 7 days a week.

After receiving your complaint, we will review it as soon as possible and get back to you. Serious complaints related to data protection are handled on a priority basis.