hb99's Commitment to Responsible Gaming
Play for fun, not out of addiction. hb99 provides a range of tools and support to ensure your safety and peace of mind.
Why Responsible Gaming Matters
Online gaming can be a great source of entertainment — but only when enjoyed in a controlled and planned way. hb99 believes every player's experience should be safe and enjoyable. Our platform is committed to helping users stay informed and get the right support when needed.
Gambling is never a solution to financial problems and should not be treated as a reliable source of income. If you feel gaming is having a negative impact on your daily life, family, or finances, seek our support immediately. hb99 is here for you.
Keep in Mind
- Gaming is for entertainment, not a guaranteed way to earn money
- Only wager an amount you can afford to lose without it affecting your household
- Avoid playing while under the influence of alcohol or when under stress
- Set your daily playing time and budget in advance
- Always prioritize spending time with family and friends
Our Protection Tools
The hb99 platform offers several effective tools to keep your gaming experience in check.
Set Deposit Limits
Set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a waiting period applies if you want to increase it.
Time-Out Feature
If you feel you need a break, activate a time-out on your account for a set period. During this time you will not be able to log in or place bets — it can be set from a few hours up to several weeks.
Self-Exclusion
If you need a long-term break, use the self-exclusion option. Activating this feature will completely close your account for the chosen period and it cannot be reopened before that time expires.
Set Loss Limits
Let gaming stop automatically once you have lost a set amount — activate this feature to protect your budget. Setting a loss limit significantly reduces the risk of financial harm.
Session Time Limits
Set a maximum duration for each gaming session. A reminder will appear when the time is up. This tool is particularly effective at reducing the tendency to play for too long.
24/7 Support
If you have concerns about gaming addiction or excessive play, get support via our 24/7 live chat or email. The hb99 support team provides assistance in both Bengali and English.
Age Verification & Protection of Minors
hb99 strictly enforces a 21+ age limit. Age verification is mandatory when creating an account. Additional identity verification may be requested in any case of doubt.
If there are young members in your household, keep your account and device secure from them. Never share your account password with anyone.
- Age verification documents must be submitted at registration
- No one under 18 or 21 may open an account or play
- Using an account in someone else's name or on their behalf is strictly prohibited
- The use of parental control software is recommended
Recognize the Warning Signs
Seek help immediately if you notice any of the following signs:
- Repeatedly placing larger bets to try to recover lost money
- Neglecting family, work, or studies because of gaming
- Being unable to stop playing, or feeling restless when trying to stop
- Borrowing money or lying to cover gaming expenses
- Frequently arguing with loved ones over gaming
- Gaming to cope with sadness, loneliness, or stress
How to Use the Protection Tools
After logging into hb99, go to your Account Settings. All tools are available together under the "Responsible Gaming" section. You can set your preferred limits yourself.
If you need self-exclusion or a long-term account closure, contact our support team directly — they are available 24 hours a day to assist you.
- Log in to your hb99 account
- Open Account Settings from the profile menu
- Go to the "Responsible Gaming" section
- Choose the tool you want and set your limits
- Chat with us on live chat if you need further help
Important Information
- Lowering your deposit limit takes effect immediately. Increasing a limit requires a waiting period.
- Time-out cannot be cancelled before the set period ends once activated.
- Self-exclusion cannot be reversed before the period expires once activated.
- These tools exist for your protection — do not hesitate to use them.
Tips for Healthy Gaming
Set Goals
Before each session, decide how much time and money you will spend. Stop when you reach your limit — whether you are winning or losing.
Consider Your State of Mind
Do not play when you are angry, sad, tired, or stressed. Gaming is much more enjoyable when you are in a calm and clear headspace.
Maintain Balance
Keep gaming as a small part of your life. Maintain a balance with family, friends, work, and healthy hobbies.
Help & Support
The hb99 support team is always here for any gaming-related concerns. Do not hesitate to reach out to us.
Live Chat
Connect with our live chat 7 days a week, 24 hours a day. Chat in Bengali and an experienced support representative will help you.
Email Support
Write to us by email for any requests or questions about responsible gaming.
[email protected]Bengali & English Support
Our support team provides service in both Bengali and English, so feel free to reach out in whichever language you are comfortable with.
Common Questions
Enjoy hb99 Games Responsibly
Set limits, stay safe, and play with enjoyment. Check the FAQ for more information or contact us directly.